Unformatted text preview: voice? 2. Professional / Informed of product or service - Did they know the facts? Were they able to answer your questions? Were they articulate? 3. Thorough- did they secure the appointment? ask questions to clarify to your needs? 4. Supportive of your need or situation - Did they appear sincere in wanting to assist you? 5. Would they earn your business ? Why / Why not?...
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- Spring '16
- Marketing, English-language films, Want, Phone Shopper, Promptness /Overall Friendliness