Chapter 4 Assignment - voice 2 Professional Informed of...

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Chapter 4 Assignment - Phone Shopper You are a Phone Shopper. Call and inquire about a service or set up a ficticious appointment with a business in your community. Rate the employee's service level from 1-5. Five being the best 1 the worst. Give your score and feedback on each of the following criteria. 1. Promptness /Overall Friendliness - how many rings? Were they smiling with their
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Unformatted text preview: voice? 2. Professional / Informed of product or service - Did they know the facts? Were they able to answer your questions? Were they articulate? 3. Thorough- did they secure the appointment? ask questions to clarify to your needs? 4. Supportive of your need or situation - Did they appear sincere in wanting to assist you? 5. Would they earn your business ? Why / Why not?...
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