Chapter 13 Assignment - Empathy A person who has empathy...

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Chapter 13 Assignment - Emotional Intelligence Research the internet and find an article re Emotional Intelligence. Recap the article in your own words and share how you feel this concept comes into play when delivering good Customer Service. Be sure and post the web address in your synopsis. According to emotional intelligence, or EQ, success is strongly influenced by personal qualities such as perseverance, self-control and skill in getting along with others. Much has been written about how to improve employees' EQ, but hiring managers are likely to make better hiring decisions when they look for people who already possess high EQ scores. In his books, Emotional Intelligence: Why It Can Matter More than IQ and Working With Emotional Intelligence, Daniel Goleman presents five categories of emotional intelligence.
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Unformatted text preview: Empathy: A person who has empathy has compassion and an understanding of human nature that allows him to connect with other people on an emotional level. People skills: People who are emotionally intelligent are able to build rapport and trust quickly with others on their teams. Just as it's important to seek new hires with emotional intelligence, it's vital for managers and other business leaders to operate in emotionally intelligent ways to meet the needs of today's workers. Self-control and skills in getting along with other show very good customer service. Delivering self-control when a customer is aggravated is a great trait to have and exercise when dealing with customer or co-workers. My artcle can be found aT h±p:// ....
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