JillWillis_Assignment_Unit 4

JillWillis_Assignment_Unit 4 - Running head INPUTS...

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Running head: INPUTS, PROCESSES, AND OUTPUTS 1 Inputs, Processes, and Outputs Jill Willis Kaplan University
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INPUTS, PROCESSES, AND OUTPUTS 2 Discussing the inputs, processes, and outputs of my business comes fairly easy. Because my business is a service oriented company, I find that the outputs are essential to the success of my business. I will discuss all three aspects and how they pertain to the overall operations of my dance studio. I like how our book describes operations. “Operations refers to the processes used to create and deliver a product or service.”(Longnecker, Petty, Palich, & Hoy, 2012) The raw materials involved in the operation of my business is somewhat difficult to explain. They include wood for the dance floor and ballet bars, mined raw materials of silica, limestone, soda ash, dolomite, and glass culets make the dance mirrors, foam (covered in leather) ranging from 1.5-28 inches thick, covered in a vinyl or plastic lining that comprises our tumbling mats. The first year I had my studio I did not have a dance floor, proper ballet bars, and mirrors were not hung on the wall so classes were conducted on carpeted floor, using PVC piping for the ballet bars and the mirrors were propped against the wall. It worked and served the purpose but once I put the actually floor in, it changed the entire appearance and dynamics of the studio. The employees that I have serve different rolls at the dance studio. I currently have a staff of one receptionist, five dance instructors, and two student teachers. The receptionist plays an extremely important role in the operations of the business. She is the first person my clients see when they enter the studio. She also answers the phone, inputs tuition payments, accepts payments, cleans, and maintains the supplies such as snacks and water for the clientele. It is
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