Investigative Report - Herberger Institute Information...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Herberger Institute Information Technology Department Systems Support Analysts Investigation of Shared Drive Folder Permissions Summary We have investigated Haley Smith’s lack of access to the Research folder within the Private shared drive of the HIDA server. We suggest a list of folders a new employee requires access to be provided to the IT department at the time of hire so that we can configure a user’s Active Directory (AD) account with the correct permissions to avoid an additional work request after a machine has been assigned to a new user. Introduction Haley Smith is a new employee of the Herberger Institute for Design and the Arts (HIDA) Art Museum at the Arizona State University Tempe campus. The Museum purchased a MacBook Pro laptop which the HIDA IT department imaged and configured for Haley. We determined AD permissions to be the cause for her lack of access. At the time of machine assignment, we did confirm that Haley had access to the top level shared drive for the ASU Art Museum (\\hida- files01\asumuseum\Private) however she did not know which specific folder within this drive she would need access to. Haley and the IT department assumed her successful access to the shared drive indicated that she would have access to the folder she needed. We received a work request dated February 3, 2016 stating that Haley did not have access to the Research folder within the Shared Drive the ASU Museum manager was directing her to for an assigned task. Within the work request it was stated that Haley had access to this folder initially when she was assigned her machine, but did not have access now.
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern