PHILIP B. CROSBY’S PHILOSOPHY

PHILIP B. CROSBY’S PHILOSOPHY - PHILIP B CROSBYS...

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PHILIP B. CROSBY’S PHILOSOPHY
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Submitted to submitted by DR/Mohamed fahmy Ahmed abdelwahd khamis Ashraf saad abdelwahb Mahmoud mostafa zaki Ahmed abdelmoniem Ahmed hussien Mohamed 3 RD INDUSTRIAL ENGINEERING DEPARTMENT
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Philip B. Crosby founded Philip Crosby associates in 1979. He was responsible for world wide quality operations. The first hand experience has provided him with a keen awareness of what quality is . Crosby has trained many people in manufacturing , and he has written many books on quality management
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His quality management grid (Crosby 1979) identifies operation for improvement . The gird is divided into five stages of maturity , and six measurements categories aid in the evaluation process . Crosby (1979) has identified four absolutes of quality management 1-Definition of quality as conformance to requirements 2- System for achievement of quality 3- Performance standard , ( zero defects) 4- Measurement , which is the cost of quality Philip B. Crosby
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Crosby's 14 step-pan is discussed briefly here to help business implement a quality improvement program . 14-step plan for quality improvement 1 - Commitment of Management First and foremost, management must be committed to improving the quality in a company. must also be transparent to all employees so that proper attitudes towards Zero Defect product or service line are modeled 2 - quality improvement team Forming a quality improvement team is the second step to achieving total quality Search for team members who will model quality improvement commitment who are not already over-committed to other projects .The quality team should be able to effectively commit themselves to improvement of quality
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3 - quality measurement where your products and services lie when it comes to conforming to requirements? Thus, the third step on Crosby's list is to measure quality.Determine where there is room for improvement and where potential for improvement exists. 4 - cost of quality evaluation How much is your cost of nonconformance to standards? What is the cost for quality? By answering these questions, you can demonstrate to all company employees that there is a need for a quality improvement system 14-step plan for quality improvement
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5-Quality awareness: the results of the cost of non quality should be shared with all employee, including service and administrative people.
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