COM 100 Chapter 11 Continued

COM 100 Chapter 11 Continued - COM 100 CHAPTER 11(CONT 1...

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COM 100 CHAPTER 11 (CONT.) 1. CLICKERS A. High self-monitors are more likely to detect image incongruence and adapt accordingly i. True B. The communication function of organizations that is used to accomplish tasks is called i. Production C. In Susan’s role as a psychologist, she must remain calm and supportive even when her clients become abusive or hostile to her. This job requirement is known as i. Emotion Labor- appropriate displays of emotion in the work that you do 2. IN CLASS NOTES A. Interview Successfully i. Research your potential employer ii. Anticipate likely questions -Open-ended questions: “Tell me about yourself” and “What are your goals for the future” -Hypothetical Questions: “Suppose you were supervising an employee who you suspected was taking money from the organization. How would you handle that?” iii. Generate your own questions iv. Follow up after the interview B. Star Interview Technique i. (S)ituation: Set the context for your story. (who, what, where, when how) ii.
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