Chapter 1 and 2 quizes - Chapter 1 1 Knowledge workers are...

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Chapter 1 1. Knowledge workers are those who primarily contribute their ideas and problem-solving expertise. Workers whose primary contribution are ideas and problem-solving expertise are often referred to as knowledge workers. Managing these workers poses some particular challenges such as knowing if they are doing a good job. 2. The skills of understanding oneself, managing oneself, and dealing effectively with others is called: emotional intelligence . Businesspeople often talk about emotional intelligence, or EQ- the skills of understanding oneself (including strengths and limitations), managing oneself (listening, showing empathy, motivating, leading, and so on). 3. Cost competitiveness means keeping costs low enough so that the company can realize profits and price its products at levels that are attractive to customers. Cost competitiveness means keeping costs low enough so that the company can realize profits and price its products (goods or services) at levels that are attractive to customers. If a firm can offer a desirable product at a lower price, it is more likely to sell. 4. Which of the following is considered as an interpersonal role? Liason One of the interpersonal roles required in a manager is liason – maintaining a network of outside contacts who provide information and favors. 5. Products do not sell forever, and competitors are introducing new products all the time. Therefore, a firm must innovate , or it will die. A firm must adapt to changes in consumer demands and to new competitors. Products don’t sell forever; in fact, they don’t sell for nearly as long as they used to because so many competitors are introducing so many new products all the time. A firm must innovate, or it will die. 6. Which of the following is characteristic of frontline managers? They are the link between management and non-management personnel. Frontline managers are directly involved with non-management employees, implementing the specific plans developed with middle managers. This role is critical in the organization because these operational managers are the link between management and non-management personnel. 7. A more complete approach to achieving total quality would include: achieving zero defects in manufacturing. W. Edwards Deming, J. M. Juran, and other quality gurus convinced managers to take a more complete approach to achieving total quality. This includes preventing defects before they occur, achieving zero defects in manufacturing, and designing products for quality. The goal is to solve and eradicate from the beginning all quality-related problems and to live a philosophy of continuous improvement in the way the company operates. 8. Which of the following is true of the common practices of successful executives? They take responsibility for decisions. Successful executives ask “What needs to be done?” not just “What
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do I want to do?” They take responsibility for decisions. This requires checking up, revisiting, and changing if necessary.
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