Complaints - Telephone Company Service Complaints n = 791...

Info icon This preview shows page 1. Sign up to view the full content.

Telephone Company Service Complaints, n = 791 Customer Complaint Frequency Percent Wait too long 350 44.20% Service person rude 187 23.60% Difficult to reach a real person 90 11.40% Service person not helpful
Image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: 85 10.70% Automated instructions confusing 45 5.70% Customer Service phone number hard to find 21 2.70% Automated voice annoying 13 1.60%...
View Full Document

  • Fall '08
  • QUIGLEY
  • Chemistry, pH, service person, Company Service Complaints, Service phone number

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern