Case study 5 - Reinsurance group of America and Fonterra

Case study 5 - Reinsurance group of America and Fonterra -...

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Case study 5 – Reinsurance Group of America and Fonterra: Going for Unified Global Operations 1. What is the business value of these global system developments for the companies mentioned in the case? How did they achieve these benefits? What were the major obstacles they had to overcome? The business value of these global system developments is very high; RGA aims at reinventing reinsurance while Fonterra upgraded its business, aimed at improving the supply chain of the dairy giant “from cow to manufacturing to storage to happy customers”. RGA has introduced an integrated, multicurrency, multilanguage life reinsurance administration system, CybeRe, where all the information is stored in one location, workers can easily analyze data by client, contract, and product. It also strengthens data validation and data quality enabling better risk analysis and retention analysis, resulting in better profitability.
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Unformatted text preview: Fonterra has introduced a program named Jedi creating a common ERP platform and a single global way of doing things. The Jedi program dismantled traditional silos in the organization and standardized global processes. It has enabled them to effectively bring all components that previously existed in each group, in other business units, all together and get commonality in terms of the way they did things. It has driven consistency of processes and as enabled them to draw consistency in approaching framework in terms of how they operate. Some major obstacles were that the different units all do things slightly differently, and getting everyone to agree was very contentious, in RGA’s case and at Fonterra, maybe people tended to stay in their comfort zone, doing what they had worked previously, before the system was introduced....
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