ch18 - Exam Name TRUE/FALSE Write'T if the statement is...

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Exam Name___________________________________ TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 1) One of the reasons why operations management is so important to organizations and managers is that it plays a strategic role in an organization's competitive success. 1) _______ Answer True False 2) In a manufacturing process, an organization creates value by turning inputs such as people, capital and equipment into outputs such as goods or services. 2) _______ Answer True False 3) The transformation process is as evident in service organizations as it is in manufacturing organizations. 3) _______ Answer True False 4) The Arab economy, and to a large extent the global economy, is dominated by the creation and sale of physical goods. 4) _______ Answer
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True False 5) A service organization, such as the Arab Bank, does not transform inputs into outputs because such transformation only happens in manufacturing firms. 5) _______ Answer True False 6) For individual organizations, increased productivity gives them a more competitive cost structure and the ability to offer more competitive prices. 6) _______ Answer True False 7) High productivity can come solely from good people management. 7) _______ Answer True False 8) In companies such as Dubai Aluminum, improvements in quality would be aided by employee empowerment, although such empowerment is not a necessity. 8) _______
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Answer True False 9) Before the late 1970s, U.S. manufacturers were able to make better quality goods less expensively than foreign companies. 9) _______ Answer True False 10) Value is provided to customers through transforming raw materials and other resources into some product or service that end users need or desire when, where, and how they want it. 10) ______ Answer True False 11) Value chain management is internally oriented and focuses on efficient flow of incoming materials to organizations. 11) ______ Answer True False 12) Despite its importance, value chain analysis is not frequently used in the Arab region.
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12) ______ Answer True False 13) Managing an organization from a value chain perspective is easy. 13) ______ Answer True False 14) The goal of value chain management is to create a value chain strategy that meets and exceeds customers' needs and desires and allows for full and seamless integration among all members of the chain. 14) ______ Answer True False 15) Better demand forecasting is necessary and possible because of closer ties with customers and suppliers. 15) ______ Answer True False 16)
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Selected functions may need to be done collaboratively with other partners in the value chain. 16) ______ Answer True False 17) Old measures are adequate for evaluating performance of various activities along the value chain. 17) ______ Answer True False 18) It is important that managers outline expectations for what is involved in the organization's pursuit of value chain management. 18) ______ Answer True False 19) The organization's hiring process must be designed to identify those employees who have the ability to learn and adapt.
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