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THE DIGITAL ORGANIZATIONTOPIC TWOAN INFORMATION SYSTEM TOCOORDINATE AND BE EFFICIENT
LEARNING OBJECTIVESDefine and describe business processes and their relationship to informationsystems.Evaluate the role played by systems serving the various levels of management in abusiness and their relationship to each other.Explain how enterprise applications improve organizational performance.Explain the importance ofcollaboration and teamwork in business and how they aresupported by technology.Assess the role of the information systems function in a business.
BUSINESS PROCESSESFlows of material,information,knowledgeSets of activities,stepsMay be tied tofunctional area orbe cross-functionalBusinesses: Can beseen as collectionof businessprocessesBusinessprocesses may beassets or liabilities
EXAMPLES OF FUNCTIONAL BUSINESS PROCESSESManufacturing& productionAssemblingtheproductHRHiringemployeesSales &MarketingIdentifyingcustomersFinance &AccountingCreatingfinancialstatements
EXAMPLEA CROSS-FUNCTIONAL PROCESS: FULFILL A CUSTOMER ORDERFulfilling a customerorder involves acomplex set of stepsthat requires theclose coordinationof the sales,accounting, andmanufacturingfunctions.
BUSINESS PROCESSES AND INFORMATION SYSTEMSAutomating steps that were manualIncreasingefficiency ofexistingprocessesEnablingentirely newprocessesITenhancebusinessprocessesChange flow of informationReplace sequential steps with parallelstepsEliminate delays in decision makingSupport new business models
TYPES OF INFORMATION SYSTEMSAN ACTIVITY TO KNOW MORE ABOUT THEDIFFERENT IS USED IN ORGANIZATIONS1.CREATE GROUPS OF ¾ STUDENTS
HOW ARE WEGOINGTO PROCEED? AN ACTIVITYIN TWOTIMESThe objective is to do research in order to:Define the technology (give its exact name) and why is it named so?Explain how it works technicallyGive examples of the most known brandsExplain how it serves the process it is meant to help executeExplain what value it adds to the function it is meant to improveYou prepare a short presentation where you synthetize your findingsThink about an original way to present that to your classmates (a quiz, an activity, a quick survey…)Suggested MaterialsBrowse internet looking for academic articles, press insights, blogs posts, YouTube videos…Recall lessons/material from other classes (marketing, strategy, supply chain, finance, accounting...)
TYPES OF INFORMATION SYSTEMSTPSBISMISDSSESSEAIERP
TYPES OF INFORMATION SYSTEMS1.TRANSACTION PROCESSING SYSTEMS2.BUSINESS INTELLIGENCE SYSTEMS2.1. MANAGEMENT INFORMATION SYSTEMS2.2. DECISION SUSPPORT SYSTEMS2.3. EXECUTIVE SUPPORT SYSTEMS3.ENTERPRISE SYSTEMS / ERP / EAI4.COORDINATION AND COLLABORATION SYSTEMS
TYPES OF INFORMATION SYSTEMS1. TRANSACTION PROCESSING SYSTEMSServe operational managers and staffPerform and record daily routine transactions necessary to conductbusinessExamples: sales order entry, payroll, shippingAllow managers to monitor status of operations and relations with externalenvironmentServe predefined, structured goals and decision making

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Term
Spring
Professor
NoProfessor
Tags
Customer relationship management, ERPs, Executive Support Systems, Business Intelligence Systems

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