Chapter 18 - Chapter 18 Teamwork 3:30 Team at Work o What...

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Chapter 18 – Teamwork 3:30 Team at Work o What is a Team? Unit of two or more people who interact and coordinate their work to accomplish a specific goal 3 Components 2+ people are required Have regular interaction Share a performance goal Team and group mean two different things Team concept implies a sense of shared mission and collective responsibility o Model of Work Team Effectiveness Based on 3 Outcomes Satisfaction o Pertains to team’s ability to meet personal needs of its members and maintain their membership and commitment Productive Output o Quality and quantity of task outputs as defined by team goals Capacity to Adapt and Learn o Ability of teams to bring greater knowledge and skills to job tasks and enhance potential of organization Types of Teams o Formal Teams Created by the organization as part of the formal organization structure 2 Types Vertical Team 1
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o Manager and their subordinates in formal chain of command Horizontal Team o Employees from same hierarchical level, but from different departments o Most common type are cross-functional teams (task force) and committees Committee Long-lived and may be permanent in organizational structure Formed to deal w/ tasks that occur regularly Special-Purpose Team (project teams) o Created outside formal organization structure to undertake project of special importance or creativity o Fast-Cycle Teams Set up to work on projects management deems highly important o Self-Directed Teams Problem-Solving Teams Consist of 5-12 hourly employees from same department who meet to discuss ways of improving quality, efficiency, etc. Quality Circles o Employees focus on ways to improve quality in the production process Self-Directed Teams 5-20 multiskilled workers who rotate jobs to produce entire product or service The teams themselves take responsibility, not managers Permanent teams that have following elements: o Given access to resources to complete tasks o Empowered w/ authority to spend money, hire, solve problems 2
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o Teams in the Workplace Virtual Teams Made up of geographically or organizationally dispersed members who are linked primarily through advanced information and telecommunication technologies Team leadership is shared or rotated o Depending on area of expertise needed at each area of the project Team membership may also change quickly, depending on tasks Managers need to consider: o Select the right team members o Manage Socialization Establish ground rules so everyone gets along o Foster Trust Most important ingredient in successful virtual teams
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This note was uploaded on 04/19/2008 for the course BUS 251 taught by Professor Nakhai during the Spring '08 term at Millersville.

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Chapter 18 - Chapter 18 Teamwork 3:30 Team at Work o What...

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