Unit 8 Assessment 2 Meeting Plan.docx - Meeting Plan Hi...

Meeting Plan
Hi Antonio, are you able to discuss your skills audit now, or would it be best to arrange another time?
I would like to develop an action plan with you and would like your input for any ideas or goals you
might have.
Questions:
What do you feel went well this year, and what do you think could have gone better?
Are there any additional strengths or improvements you wish to add that were not on the audit?
Are there any skills or courses you think could benefit your current role?
What are you career goals? How can we help you achieve this?
Development Area Suggested learning activities and resource
materials
Cost
Customer Service – Complaints
Handling
 Administrative Professional Tips by April
Stallworth on LinkedIn Learning (highlights:
The importance of customer service,
delivering exceptional customer service,
Free
 Customer Service Excellence Course at
University of Sydney
$496
Communication Skills –
Negotiation Skills & Conflict
Resolution Skills
 Administrative Professional Tips by April
Stallworth on LinkedIn Learning (highlights: