chapter 5 outline[1] - Amber Abbott Speech 101 Chapter 5...

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Amber Abbott Speech 101 Chapter 5 outline 1. Introduction a. As shown in figure 5.1, we spend most of our time listening to others than doing almost anything else. b. Listening and responding to others is an important principle of communication, not only because you spend more time listening than in any other communication activity, but also because of its importance in establishing and maintaining relationships. c. When communicating in small groups, whether you are the appointed or emerging leader of a group or a group team member, your ability to listen and connect to others will affect your value to other group members. d. Effective presentational speakers can relate to their listeners; good speakers know how to establish a relationship with the audience by listening to audience members one-on-one before a talk or lecture. Good speakers are also audience-centered. 2. How we listen a. Introduction i. Someone who is interpersonally inert does not get hints and cannot make sense out of symbols. They may hear you, but they aren’t really listening. ii. Hearing: the physiological process of decoding sounds iii. Listening: a complex process of receiving, constructing meaning from, and responding to verbal and nonverbal messages, which involves five steps: selecting, attending, understanding, remembering, and responding. b. Selecting i. To select a sound is to focus on one sound as you sort through the myriad of noises competing for your attention. ii. Examples of every-day sounds: typing, clock ticking, TV, music, air conditioner c. Attending i. To attend is to maintain a sustained focus on a particular message.
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ii. Typically, conflict, new ideas, humor, or something we can see or that is concrete holds our attention more easily than abstract ideas that don’t relate to us. d. Understanding i. Understanding occurs when you can relate what you hear and see to your experiences or knowledge. ii. It is when we can relate our experiences to what we hear and see that we achieve understanding. iii. We understand things better when we have more experience with them. e. Remembering i. To remember is to recall information. ii. Remembering information is considered part of the listening process because it’s the primary way we determine whether a message was understood. iii. When we are not self-aware of our actions, thoughts, or what we are perceiving— when we are mindless—our ability to remember what occurs plummets. iv. Short-term memory is where you store almost all the information you hear.
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This note was uploaded on 04/19/2008 for the course SPEECH 101 taught by Professor Braeolson during the Spring '08 term at University of South Dakota.

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chapter 5 outline[1] - Amber Abbott Speech 101 Chapter 5...

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