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Week 2 HomeworkShelley M. OsborneWeek 2 HomeworkInstructor: Ricardo McCoyMAN 2300-11 Introduction to Human Resources - 1101/23/2016
Week 2 HomeworkCustomers with high expectations make a business better. The secret is to use a customer’shigh expectations as an opportunity to maximize customer retention and improve service.In this assignment, consider how companies turn high expectations into exceptionalcustomer service. Refer to Chapter 3 as you complete this part of assignment.Review the What Do You Think Now? Project 3.1 on page 53. Write a minimum of oneparagraph for each topic.What are sure-fire techniques for providing superior customer service?What situations and practices might provide easy traps for inferior customer service?How can you maximize a customer’s expectations and perceptions about the customerservice your company provides?How does exceptional customer service generate customer loyalty?Next, successful companies don’t use technology to replace human relationships, but to
Week 2 HomeworkHow does exceptional customer service generate customer loyalty?Exceptional customer service, keeps bringing customers back, because of how they was treated, and how well their needs was addressed and handled. If a customer is treated poorly, they are