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07_Activity_1-tqm.docx - BM1708 Names of students Ayra Mae...

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Names of students Ayra Mae RomeroSection BSMA 201Date April 19, 2022ActivityScenario 1:TheRestaurantYou are a manager of a restaurant. It was Saturday evening and the restaurant is full ofcustomers. There are even other customers who are waiting to get seated. One of yourstaff, Raphael, called your attention that Bea (another staff) is taking too long talking to acustomer every time she serves them. Because of this, other employees take time totalk to their customers as well so they’ll serve less people. This caused a delay in theservice. When you are about to call the attention of Bea regarding the matter, you’venoticed that her customer is one of your VIP customers.QUESTION 1:How will you manage the conflict in this situation?
QUESTION 2:How will you build an effective team after this incident?
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