COMM Notes Exam #2

COMM Notes Exam #2 - Elyse Heslin Communications Notes Exam...

Info iconThis preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
Elyse Heslin Communications Notes Exam #2 Chapter 6-10 10/1/07 Cultural Rules Regulative rules: regulative communication in specific contests Constitutive rules: determine interpretation of certain communication acts Listening is a communicative act and the number one quality of effective managers Poor listening skills? Negative effects on - learning - relationships - work effectiveness - participation is community - participation to democracy Can you “not communicate” by being silent? Hearing or Listening? - Hearing: a physiological activity - Listening: a conscience, active, and interactive process Mindfulness - Where do you live your interior life? - Can you really be present for another? - Are you comfortable with silence? - What talk is necessary? - What talk is important? Becoming Mindful - stop, empty, breathe - concentrate on the other: focus without judgment - expert distraction: step aside and let it pass - become aware of your awareness (meta-awareness) - practice and then practice some more The Listening Process - becoming mindful - physically receiving - selecting and organizing - interpreting - responding - remembering Obstacles to Listening 1. situational obstacles: occur in the communication context 2. internal obstacles: occur within the receiver Situational Obstacles - message overload, too much information - message complexity
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
- environmental distractions - technology Internal Obstacles - preoccupation - prejudgments - lack of effort - diverse interaction styles Ineffective Listening - pseudolistening: pretending to listen - monopolizing: dominating/ leading - selecting: listening for what you want - defensive: listening for an attack Relationship Listening - step outside your own perspective, biases, desires - use minimal encouragers to get elaboration - paraphrase to verify and clarify - express support for the relationship (if not the message) 10/8/07 The Need for Conformation We need interactions and relationships that are: - characterized by acceptance and appreciation - free from fear or criticism - mutually respectful - based in trust Recognition We need to be recognized - as individuals - for our common humanity (interiority) - as members of families, communities Acknowledgement We need acknowledgements for - our efforts at interaction - our emotions and needs - our unique perspectives, experiences, and situations Endorsement We need acceptance for out - feelings and emotional states - our perspectives, thoughts, and opinions Remember: validation isn’t the same as agreement Communication Climate: the degree to which communication is constrained in a given context - climate is a characteristic of interactions - can be supportive (confirming) of defensive (disconfirming) climates - both determined by regulative and constitutive rules - communication is behavioral/ changeable
Background image of page 2
Gibb’s TORI Theory (Trust, Opening, Realizing, Interdependence) Communication in a supportive climate is: - descriptive: - problem oriented: - spontaneous: - empathetic: - equal: - provisional: Communication in a defensive climate
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 8

COMM Notes Exam #2 - Elyse Heslin Communications Notes Exam...

This preview shows document pages 1 - 4. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online