COMM Exam #2 Review

COMM Exam #2 Review - Elyse Heslin Communications Exam#2...

Info icon This preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Elyse Heslin Communications Exam #2 Study Guide Chapter 6 1. Explain the relationship between hearing, listening and interpretation. - hearing: a physiological activity that occurs when sound waves hit our eardrums, a passive process - listening: a complex process that consist of being mindful, hearing, selecting and organizing information, interpreting communication, responding and remembering - interpretation: the subjective process of organizing and making sense of perceptions 2. Why is listening important to communication? - listening is at least as important as talking - when not listening: one may miss information, diminishes learning and performance on tests, hinder understanding of others, unfamiliar with important issues, - when listening: enhances personal, academic, social, and professional effectiveness 3. Be able to identify situational or internal obstacles that can interfere with listening. - Situational obstacles - message overload: occurs when we receive more messages than we can effectively process - message complexity: exists when a message we are trying to understand is highly complex, is packed with detailed information, or involves intricate reasoning - environmental distractions: occurrences in the communication setting that interfere with effective listening - Internal obstacles - preoccupation: when we are absorbed in our thoughts and concerns, we can’t focus on what someone else is saying - prejudgment: the tendency to judge others or their ideas before we’ve heard them - lack of effort: we have to be mindful, focus on what others say, interpret and organize messages, remember, and respond - not recognizing diverse listening styles: adjusting to different listening styles that reflect diverse cultures and social communities 4. What is mindfulness and how do we become mindful? - mindfulness: focusing on what is happening in the moment - becoming mindful: 1. empty mind so that you are open to listening to another 2. concentrate on the person with whom you are communicating 3. push away diverting thoughts and refocus on the person with whom you are taking
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
4.
Image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern