COMM Exam #2 Review

COMM Exam #2 Review - Elyse Heslin Communications Exam #2...

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Elyse Heslin Communications Exam #2 Study Guide Chapter 6 1. Explain the relationship between hearing, listening and interpretation. - hearing: a physiological activity that occurs when sound waves hit our eardrums, a passive process - listening: a complex process that consist of being mindful, hearing, selecting and organizing information, interpreting communication, responding and remembering - interpretation: the subjective process of organizing and making sense of perceptions 2. Why is listening important to communication? - listening is at least as important as talking - when not listening: one may miss information, diminishes learning and performance on tests, hinder understanding of others, unfamiliar with important issues, - when listening: enhances personal, academic, social, and professional effectiveness 3. Be able to identify situational or internal obstacles that can interfere with listening. - Situational obstacles - message overload: occurs when we receive more messages than we can effectively process - message complexity: exists when a message we are trying to understand is highly complex, is packed with detailed information, or involves intricate reasoning - environmental distractions: occurrences in the communication setting that interfere with effective listening - Internal obstacles - preoccupation: when we are absorbed in our thoughts and concerns, we can’t focus on what someone else is saying - prejudgment: the tendency to judge others or their ideas before we’ve heard them - lack of effort: we have to be mindful, focus on what others say, interpret and organize messages, remember, and respond - not recognizing diverse listening styles: adjusting to different listening styles that reflect diverse cultures and social communities 4. What is mindfulness and how do we become mindful? - mindfulness: focusing on what is happening in the moment - becoming mindful: 1. empty mind so that you are open to listening to another 2. concentrate on the person with whom you are communicating 3. push away diverting thoughts and refocus on the person with whom you are taking
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4. evaluate how well you listened when you were focusing on
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This note was uploaded on 02/27/2008 for the course COMM 1210 taught by Professor Britt,lori during the Fall '07 term at Colorado.

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COMM Exam #2 Review - Elyse Heslin Communications Exam #2...

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