COMM Final Notes

COMM Final Notes - Elyse Heslin Communications Final Notes...

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Elyse Heslin Communications Final Notes 11/4/07 You will spend a significant amount of your life in groups Two major distinctions: 1. social 2. task - most groups may involve both social and task dimensions, but may focus on one aspect more than another Group: 3 or more people who interact over time, are independent, and who develop and follow shared rules Team: a special kind of group, members chosen for special talents, abilities, knowledge; each member brings different resources to the team - more interdependent than most groups - stronger sense of collective identity than most groups - all teams are groups but not all groups are teams Focusing on task groups - project teams: iPhone - brainstorming groups - focus groups: what do people want? - advisory groups: help share new policies - quality improvement teams: what are the things we can improve? - decision making groups Why work in groups? - challenges: time- longer to work with people than by self, pressure to confirm (i.e.: 12 Angry Men - potential strengths: more resources, more creativity, more critical thinking, system of checks and balances, potential for synergy, more support for decisions/ actions developed in groups Synergy: group genius, the interaction of two or more agents or forces so that their combined effect is greater than the sum of their individual effects Cohesion 1. degree of “closeness among members” 2. excitement, commitment to the group’s goal - too much cohesion can lead to group think Communication is the glue that holds groups together (i.e.: superglue- groupthink = too much cohesion) Types of communication in groups: 1. climate (relational): focuses on how we feel about working together - established and maintains healthy climate - harmonizes ideas - recognizes others - builds enthusiasm - mediates conflict
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- cheerleading 2. procedure: focuses on how we go about accomplishing the task - agenda - offers orientation, status - keeps group focused - guides participation, suggests guidelines for interaction - summarizes ideas - records groups’ progress and “to do” list 3. task: focuses on the task itself - initiates ideas - seeks/ gives information - elaborates on ideas - evaluates/ critically analyzes 4. self focused: don’t want this in a group - looks for recognition - distractions (i.e.: jokes) - aggressive towards others - wants to talk about self 11/7/07 Rules and Norms Rules (constitutive and regulative) vs. norms Rules - response to dialectical tensions - practically try to address areas in which group member anticipate conflict - developed through verbal and nonverbal interaction Power and leadership - power over: control group members - power to: empowerment to group members (more satisfied members, what do each of these assume about group members? Types of power
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COMM Final Notes - Elyse Heslin Communications Final Notes...

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