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COMM Final Review - Elyse Heslin COMM1210 Study Guide Chaps...

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Elyse Heslin COMM1210 - Study Guide – Chaps 11-15 Chapter 11: Communication in Groups and Teams QUESTIONS 1. Be able to explain the differences between groups and teams and recognize examples of types of task groups. - group: three or more people who interact over time, depend on one another, and follow shared rules of conduct to reach a common goal - team: a special kind of group characterized by different, complementary resources of members and by a stronger sense of identity than is standard for most groups - project teams: consist of people who have expertise related to different facets of a project and who combine their knowledge and skills to accomplish a common goal - focus groups: used to find out what people think about a specific idea, product, issue, or person - brainstorming groups: come up with as many ideas as possible - advisory groups: develop and submit recommendations to others, who make the final decisions - quality improvement teams: include three or more people who have distinct skills or knowledge and who work together to improve quality in an organization; these teams mix not only people with differing areas of expertise but also people at different levels in an organization’s hierarchy - decision-making groups: exist to make decisions 2. Identify the strengths and weaknesses of groups. - strengths: greater resources, more thought out, heightened creativity, and enhanced commitment to decisions, synergy: a special kind of collaborative vitality that enhances the efforts, talents, and strengths of individual members - weaknesses: the time needed for the group process and the potential of conformity pressures to interfere with high quality decision making 3. Where do group norms come from and what is their function? - Caused by interaction - response to dialectical tensions - practically try to address areas in which group member anticipate conflict - developed through verbal and nonverbal interaction 4. What is groupthink and what causes it? - groupthink: caused by extreme cohesions, members cease to think critically and independently 5. Regardless of the type of group, all groups have three kinds of communication.
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