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Volunteer Orientation FINAL 2022-02-10.docx - Volunteer...

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VolunteerHospitalOrientationOur goal is to provide all volunteerswith ameaningful and exceptionalexperience.1SSM Health Mission and Core Values
Our mission statement was developed with the input of 3,000 employees and Sr. Mary Jean Ryan, our first System CEOand President.These 13 very powerful words, along with our values, define who we are and how we do our work.Ourmission is more than a statement, it is a calling. We promise that our patients and customers will experience exceptionalin every interaction they have with us.CompassionWe reveal the healing presence of God through care focused on the fullness of the person.RespectWe respect life at all stages and promote the dignity and well-being of every person.ExcellenceWe provide exceptional care and service through Volunteers, employees and physicians dedicated to our Mission.StewardshipWe use financial, human and natural resources responsibly and care for the environment.CommunityWe cultivate relationships that inspire service and promote justice in our organization and throughout our communities,with special concern for the poor and marginalized.Peace, hope and health for every person, family and community, especiallythose most in need.2Our ValuesOur Vision
Carefully crafted through deep discernment and input from our Board of Directors, senior leaders, and employees fromacross the organization, our Vision is inspired by the teamwork at SSM Health. It reflects our intention to consistentlydeliver on our Mission, thereby bringing peace, hope and health to individuals, families and communities in their time ofneed. Our Vision is what we hope to achieve through our mission.Table of ContentsSSM Health Mission and Core Values…………………………………………………………………………………………………………………………….1Our Values…………………………………………………………………………………………………………………………………………………………………… 2Our Vision……………………………………………………………………………………………………………………………………………………………………. 2Table of contents…………………………………………………………………………………………………………………………………………………………. 3SSM Health’s Quality Principles……………………………………………………………………………………………………………………………………. 4SSM Health…………………………………………………………………………………………………………………………………………………………………… 4Diversity……………………………………………………………………………………………………………………………………………………………………….. 5What’s Inclusion…………………………………………………………………………………………………………………………………………………………….5Diversity and Inclusion……………………………………………………………………………………………………………………………………………………5SSM Health Customer Service Model……………………………………………………………………………………………………………………………..5Universal Service Expectations……………………………………………………………………………………………………………………………………….6HCAHPS: How well are we doing?........................................................................................................................................7Emergency Codes…………………………………………………………………………………………………………………………………………………………..7Personal Safety……………………………………………………………………………………………………………………………………………………………..10Always Safe is Foundational………………………………………………………………………………………………………………………………………….11Always Safe Commitments……………………………………………………………………………………………………………………………………………11Always Safe: What SSM Health is doing to create a safety culture………………………………………………………………………………..11Security: High Risk Areas and Valuables………………………………………………………………………………………………………………………..12Hazardous Materials……………………………………………………………………………………………………………………………………………………..12Corporate Responsibility Process (CRP)…………………………………………………………………………………………………………………………13HIPAA……………………………………………………………………………………………………………………………………………………………………………16EMTALA………………………………………………………………………………………………………………………………………………………………………..16

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Term
Spring
Professor
GUY GOEDHARD
Tags
Health care provider, SSM Health

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