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Volunteer Handbook FINAL 2_09_2022.docx - Volunteer...

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VolunteerServicesHandbook1 of 22We are pleased that you have chosen to join our healthcare team!Volunteers give a valuablegift of time and talent that contributes to the delivery of exceptional service to our patientsand families.In addition, your role is very important in helping St. Mary’s achieve our missionof caring for those who depend on us most within our community.
Table of ContentsTable of Contents.....................................................................................................................................................................2WELCOME to SSM Health St. Mary’s Madison...........................................................................................................................3SSM Health Mission Statement............................................................................................................................................................................3Our Values............................................................................................................................................................................................................3SSM Health St. Mary’s Mission, Values and Vision.....................................................................................................................4Volunteer Department Mission............................................................................................................................................................................4Early Years at SSM Health St. Mary’s....................................................................................................................................................................4Today at SSM Health St. Mary’s............................................................................................................................................................................4Volunteer Program...................................................................................................................................................................5Volunteer Office Contact Information..................................................................................................................................................................5Process to Become A Volunteer................................................................................................................................................6Volunteer Onboarding Checklist (Exception: SSM Employees).............................................................................................................................6Volunteer Expectations........................................................................................................................................................................................8Volunteer Benefits................................................................................................................................................................................................9Volunteer Appearance & Dress Code.................................................................................................................................................................10Volunteer Hours, Attendance and Schedule............................................................................................................................10Hours and Schedule............................................................................................................................................................................................10Attendance.........................................................................................................................................................................................................10High School - Hour Labor Laws...........................................................................................................................................................................11Recording Volunteer Hours.................................................................................................................................................................................11Leave of Absence................................................................................................................................................................................................12Inclement Weather.............................................................................................................................................................................................12Holidays..............................................................................................................................................................................................................12Exit.....................................................................................................................................................................................................................12Infection Control....................................................................................................................................................................12Safety – SSM Health St. Mary’s Top Priority.............................................................................................................................13Risk Management...............................................................................................................................................................................................13Reporting a Work-Related Accident or Injury.....................................................................................................................................................13Security..................................................................................................................................................................................15Security Identification Badge..............................................................................................................................................................................15Sexual Harassment/Violence in the Workplace..................................................................................................................................................15Volunteer and Employee Background Check Policy............................................................................................................................................15Safety/Emergency Plans.........................................................................................................................................................16Additional Information...........................................................................................................................................................16Cell Phone and Electronic Devices Policy............................................................................................................................................................16Gifts and Tips......................................................................................................................................................................................................16No Solicitation Policy..........................................................................................................................................................................................17Pastoral Care......................................................................................................................................................................................................17The Bread Basket (Cafeteria) and Mills Street Cafe.............................................................................................................................................17Smoke-Free Environment...................................................................................................................................................................................17Drugs and Alcohol..............................................................................................................................................................................................17Service Excellence..................................................................................................................................................................17Examples of Service Excellence..........................................................................................................................................................................17Joint Commission: Age-Specific Competencies........................................................................................................................18Potential Barriers to Communication......................................................................................................................................192 of 22
WELCOME to SSM Health St. Mary’s MadisonThis handbook is for your information and reference while you volunteer. Please read it carefully. It providesyou with our Volunteer Services guidelines, processes, and other valuable information. Any information inthis manual may be subject to change. In the event of conflict between this manual and specific entitypolicies and procedures, the specific policy or procedure will control.We hope your experience at St. Mary’s will be meaningful for you as a volunteer. Please feel free to bringyour questions or concerns to the Director of Volunteer Services, Joanne Johnson at 608-258-6639 and shewill be happy to help you.We will work together to provide exceptional care and excellent customer service to our patients, familymembers, staff and community.“The best and most beautiful things in the world cannot beseen or touched but are felt in the heart.”AnonymousTo maintain efficiency and effectiveness and meet the needs of the community, SSM Health St. Mary’s continuallyevaluates existing services, explores the need for new services, and is involved in developing new methods forfinancing services.

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Term
Spring
Professor
GUY GOEDHARD
Tags
SSM Health, SSM Health St Mary

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