Whitmill_T_Competency-Nonverbal Communication_Wk3

Whitmill_T_Competency-Nonverbal Communication_Wk3 - Medical...

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Medical Office Administration - Diana Shannon Traci Whitmill April 24, 2016 Competency – Nonverbal Communication There are many items to be considered during this interaction with the patient: she won’t look the medical assistant in the eye; she is keeping her distance from the medical assistant; her arms are crossed over her chest; she is slumped over; her clothing is torn and dirty; and, her hair is messy and doesn’t appear clean. Because the patient won’t maintain eye contact could mean that she doesn’t want the assistant to see her how she actually is – dirty or hurt. She is staying away so no contact can be made with the assistant. As long as the assistant maintains a smile the patient may be more willing to ‘let’ her in and help her. Because of the nonverbal communication they patient is portraying this could mean a couple of things – the patient could be homeless and not sure how to ask for help or something bad could have happened to her and she is ashamed of it.
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  • Summer '16
  • Diana Shannon
  • Nonverbal Communication, Defence mechanism, Psychological projection, eye contact, Medical Office Administration

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