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Chapter 3 Outline - Chapter 3 Nonverbal Communication...

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Chapter 3: Nonverbal Communication: Communicating Without Language 1. The Relationship between Verbal and Nonverbal Communication Nonverbal communication is the deliberate or unintentional use of objects, actions, sounds, time, and space to arouse meaning in others o Some scholars maintain that nonverbally transmitted meanings contribute as much as 90% to our interpretation of other people’s behavior o Neither the verbal dimension nor the nonverbal dimension of communication should be interpreted without considering the other A. Four ways we use nonverbal cues Most commonly used to reinforce the meaning in our verbal messages o Framing our verbalizations, such as “I got an A on my first communications test!” while jumping up and down o This actions are important because they assist others in understanding the emotions that we attach to the message Regulate the flow of our ongoing communication transactions with others o This signs and signals that make up “rules of order” that make conversations orderly o Such cues include eye contact, shrug, head turn, a hand gesture, breathes, or change in vocal tone o Example- Looking away when someone is talking to you and focusing on someone else- nonverbally says “Okay, I listened to you, but now it is the next person’s turn to talk” Substituting actions for words o Communication scholars coined the term emblems for nonverbal gestures that have direct verbal translation that is widely understood o Examples of emblems (Box 3.1, pg. 69)
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o Caution: Other nonverbal substitutes for words may be vague and difficult to read as we relate to others and can be a source of serious error Contradicting our verbal meaning o This form of nonverbal communication is not common o People are usually quite aware when they are transmitting or
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