Chapter 4 Outline - Chapter 4: The Listening Process 1. The...

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Chapter 4: The Listening Process 1. The Listening Process A. Listening as behavior Listening is defined as an active form of behavior in which individuals attempt to maximize their attention to and comprehension of what is being communicated to them through the use of words, actions, and things by one or more people in their immediate environment o Listening is more than listening to spoken words o Listening is deliberately and consciously managed o Listening includes attending to and interpreting all the ways in which people use words, actions and things to arouse meaning in their receivers Listening refers to monitoring verbal, nonverbal and contextual aspects of the message o Examples of context that can add to or modify the meaning of the sender’s message Familiars/unfamiliar places Well-known people/strangers One-on-one/group Different kinds of media Indirect and direct experiences we have in our lifetime also affect our listening. o This provides a set of personal internal meaning responses for symbol, gesture and rules that make up our language and nonverbal communication o Only when the sender’s and receiver’ base experiences are similar, that they can share the same interpretation of the message B. What we gain from effective listening Acquire needed information o Message content that is important and central to our well-being Example- A doctors diagnose Screen and evaluate message
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o We can’t listen to every message that is being communicated to us o To prevent ourselves from having an information overload, we select and discriminate between the messages we should pay attention to and the messages that we can ignore o We have a set of criteria to judge what is important to us This criteria would ask ourselves: Is this source credible? Is what the person saying believable? Is the message important to us in any way?
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Chapter 4 Outline - Chapter 4: The Listening Process 1. The...

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