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Unformatted text preview: Actions that communicate (six actions) Nonverbal immediacy Chapter 4: The Importance of Listening What to know: The listening process (and what we gain from listening) Actions required for effective listening Responsibilities of senders and receivers (including reciprocity) Barriers to listening Strategic listening Chapter 5: Communicating Interpersonally What to know: The interpersonal context and characteristics Reasons for initiating and maintaining relationships Engagement, management, and disengagement Chapter 6: Communicating in Small Groups What to know: The nature of groups and social organization Stages in group development Informal, task-oriented, and formal groups Group cohesion and disorganization...
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- Spring '08