Chapter 1 Quiz due June 22 by 11

Chapter 1 Quiz due June 22 by 11 - Chapter 1 Quiz due June...

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Chapter 1 Quiz due June 22 by 11:30 p.m. Question 1 Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings. Correct Answer: False Question 2 While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should Correct Answer: graciously accept the blame for not making her meaning clear. Question 3 Robert frequently comments that he likes working independently because that's the American way¾and the American way is the best way! Robert's belief in the superiority of his own culture is an example of Correct Answer: ethnocentrism. Question 4 Approximately how many words per minute do most North Americans speak? Correct Answer: 125 Question 5 Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her
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  • Spring '16
  • chew
  • Correct Answer, Zoe, Human physical appearance

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