review test 1 - HCO REVIEW TEST 1 Chapter 1: Communication...

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HCO REVIEW TEST 1 Chapter 1: Communication in Organizations 10 Reasons for Communication Failure: 1. Inadequate information 2. Information overload 3. Poor-quality timing 4. Poor timing - context 5. Lack of feedback or follow-up - feedback 6. Problem with channels - channel 7. Incompetent communication - competence 8. Ineffective goal setting – goal/effect 9. Communication anxiety – field of ex. 10. Cultural barriers Source Receiver Competence Competence Chann Effect Effect Feedback Basic Communication Model Layer #1 : Source, receiver, encoding/decoding, message, channel, effect Layer #2 : Feedback, competence, filed of experience, shared reality Layer #3 : Relationship, context, noise Content Process
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HCO REVIEW TEST 1 Characteristic Classical (Scientific Management) Human Behavior Systems (integrated) Organizational goals Efficiency Max use of people and resources Emphasis on participation by employees Integration of Organization strx Tech People w/ the larger environment Structure Hierarchical More flattened Variable, adaptable Dependent on external environment and org. Division of work Task specialization Shared Variable Cross training encouraged Authority/power Bureaucratic Management has sole responsibility Dispersed Dependent on needs of org. Centralization Yes No Variable Organizational vs. individual goals Org. goals are #1 Individual goals, #2 Individual Equal emphasis Decision making Management controlled Shared Dependent on needs of org. Individual decision making valued Approach to change Management controlled Top down All members encouraged to contribute Adaptable to environment based on needs Desired channels of communication Formal Oral Written Interpersonal discouraged Formal Informal Oral Written Interpersonal encouraged Variable Directionality of messages Vertical Vertical & Horizontal Variable Communication culture Closed No peer communication Open Cooperative Supportive Emphasis on shared Values Culture Individual needs Environmental requirements
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HCO REVIEW TEST 1 Management style Authoritative Democratic Metaphor Well oiled machine Family Network Molecule Chapter 2: The Model of Strategic Communication Elements o Situational Knowledge – information that you have (or can collect) about the requirements for successful communication in a particular context (what is appropriate, what is expected of you) o Goal Setting – (obvious) o Communication Competence – Knowing what kind of message, what kind of channel, manner of delivery should be used…that demonstrate your understanding of the organization’s values and needs. Ability to adapt to situational demands o Anxiety Management – (obvious) Be able to expand on situation knowledge (master at least 3 features) o Values and Ethics o Organizational Structure The actual environment where the organization is located Virtual organization Telecommuters Tall organizations – lots of levels Flat organizations – few levels o Organizational Learning Adaptive learning
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review test 1 - HCO REVIEW TEST 1 Chapter 1: Communication...

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