Chapter 9

Chapter 9 - Chapter 9 Production and Operations Management...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 9 Production and Operations Management Objectives a. Define operations management and differentiate between operations and manufacturing. b. Explain how operations management differs in manufacturing and service firms. c. Describe the elements involved in planning and designing an operations system. d. Specify some techniques managers may use to manage the logistics of transforming inputs into finished products. e. Assess the importance of quality in operations management. f. f. Evaluate a business’s dilemma and propose a solution. The Nature of Operations Management (OM) o The development and administration of the activities involved in transforming resources into goods and services Key Operations Management Terms o Manufacturing 0. 0. The activities and processes used in making tangible products; also called production o Operations 1. The activities and processes used in making both tangible and intangible products The Transformation Process Inputs, Outputs, and Transformation Processes in the Manufacture of Oak Furniture Operations Management in Service Businesses o Service providers use human and mechanical processes to provide products that are intangible o The transformation process requires inputs such as employees, equipment and supplies o Outputs provide a benefit from a performance, event or type of involvement with the service provider o Approximately 80% of the U.S. economy is based on the service industry Different Types of Transformation Processes o Nature and consumption of output o Uniformity of inputs o Uniformity of outputs 1
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
o Labor required o Measurement of productivity The Steps in Planning and Designing Operations Systems 0. Planning the product - Operations managers plan for the: Types and quantities of materials needed to produce the product, Skills and quantity of people needed to make the product, Processes through which the inputs must pass. The Steps in Planning and Designing Operations Systems
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 7

Chapter 9 - Chapter 9 Production and Operations Management...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online