Chapter 10

Chapter 10 - Chapter 10 Motivating the Workforce Objectives...

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Chapter 10 Motivating the Workforce Objectives a. Define human relations (AKA Organizational Behavior) and determine why its study is important. b. Summarize early studies that laid the groundwork for understanding employee motivation. c. Compare and contrast the human-relations theories of Abraham Maslow and Frederick Herzberg. d. Investigate various theories of motivation, including Theories X, Y, and Z; equity theory; and expectancy theory. e. Describe some of the strategies that managers use to motivate employees. f. f. Critique a business’s program for motivating its sales force. The Nature of Human Relations o What motivates employees to perform on the job is the focus of human relations 0. The study of the behavior of individuals and groups in organizational settings o Motivation 1. 1. The inner drive that directs a person’s behavior toward goals o Morale 2. 2. An employee’s attitude toward his or her job, employer, and colleagues The Motivation Process Employee Attitudes toward Incentives Historical Perspectives on Employee Motivation o Classical Theory of Motivation 0. Money is the sole motivator for workers o The Hawthorne Studies 1. 1.
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This note was uploaded on 04/21/2008 for the course BUSA 106 taught by Professor Staff during the Spring '08 term at Winona.

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Chapter 10 - Chapter 10 Motivating the Workforce Objectives...

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