MGT 300 Exam II ch 12

MGT 300 Exam II ch 12 - MGT 300 Exam II: Chapter 15 What is...

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MGT 300 Exam II: Chapter 15 What is Leadership? Southwest Airlines flies two to three times more passengers per employee than other airlines at a cost 25 to 40 % below competitors o it empties its planes and refills them with passengers, crews, fuel, and food, and then has them back on the runway in twenty minutes, compared to an hour for competitors o “the difference is when a plane pulls into a gate, our people run to meet it.” Influencing employees to keep costs low by getting planes back on runway Leadership- the process of influencing others to achieve group or organizational goals Leadership Leaders vs. Managers Leaders Managers Doing the right thing Doing things right Focus on Vision, Mission, Goals, and Objectives Focus on Effectiveness and Efficiency Promoters of change and challengers of status quo (encourage creativity and risk taking) Preservers of status quo Long-term view Short-term perspective Concerned with “Ends” (what gets done) Concerned with “Means” (how to get things done) Concerned with expanding people’s choices and options Concerned with control and limiting the choices of others Inspire and motivate others to find their own solutions Solve problems so others can do their work Critical to inspiring employees and setting organization’s long- term direction Critical to getting out the day-to-day work
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o Dell’s “two-in-a-box” philosophy- Founder/Chairman and CEO/President never make a major decision with out checking with each other Who Leaders Are and What Leaders Do Trait theory is one way to describe who leaders are o Trait Theory- says that effective leaders posses a similar set of traits or characteristics. o Traits- relatively stable characteristics such as abilities, psychological motives, or consistent patterns of behavior Leaders are different from non-leaders in the following traits: o Drive - the high levels of effort characterized by achievement, motivation, ambition, energy, tenacity, and initiative. o Desire to Lead - they want to be in charge and think about ways to influence or convince others about what should or shouldn’t be done o Honesty/Integrity - honesty is being truthful with others making subordinates willing to overlook other flaws. Integrity is the extent to which leaders do what they said they would do. If they don’t consistently deliver on what they promise, leaders won’t be trusted. o Self - confidence - believing in one’s abilities and being able to convince others of the correctness of decisions, is critical. Self-confident leaders also admit mistakes because they view them as learning opportunities rather than a refutation of their leadership capabilities. o
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MGT 300 Exam II ch 12 - MGT 300 Exam II: Chapter 15 What is...

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