1302 TEST REVIEW - Third Review COMM 1302 Introduction to...

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Third Review COMM 1302 Introduction to Communication Theory 1. Distinguish task and socioemotional variables (functionalism) of group processes. Discuss how these factors interact to predict success of group processes. Explain why groups require task and socioemotional functions. Task : work activities and role performances / what individuals or groups do. Socioemotional : climate/phychological state that influences how tasks are performed. affect employees’ interpersonal work relationships, job satisfaction, and job involvement. * required for an organization to achieve its objectives and for its members to accomplish private goals. (organizational success depends on these things) 2. Competing theories are used to discuss whether groups are effective problem solvers. Explain assembly effect phenomenon and compare the group think and choice shift views of groups (groups against the choice shift view). Assembly effect – leads collective decisions to be superior to individual ones. More likely to be supported because the persons participated in the decision. Groupthink – used to explain why decisions, especially those made in an attempt to avoid losses, can lead to fiascoes. Groups can become so cohesive that their members avoid dissenting opinions. * can occur when: members limit # of alternatives they consider, cohesive groups rarely seek outside opinions unless the ideas will be confirmed, group can feel invulnerable, if group likes opinions, it’s unlikely to seek ways to disconfirm them. Choice shift – groups are capable of examining a range of alternatives, whether conservative or risky. Groups help individuals check decisions by generating new arguments that they had no thought of by themselves. Members become persuaded to shift their choice. *repetition of argument and voiced agreements with arguments. 3. Organizational communication can be approached by studying systems and functions, culture, and climate. Explain and compare classical (autocratic), human relations, and resources approaches to organizational communication. Define climate and culture and indicate how each influences the performance of members in the organization. Classical management philosophy : employees work only for tangible rewards (money&position). COMM from top down and directive. Task functions > Socioemotional functions (ignored) Human relations : (from Hawthorne studies: E work harder when management talk to them) COMM could motivate increase productivity. Some upward COMM encouraged. Downward COMM more instructive than directive. Human Resources : E are happiest and most productive when they share control over their jobs. COMM flows in all directions. Productivity improves b/c E are socioemotionally involved in job. Climate
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1302 TEST REVIEW - Third Review COMM 1302 Introduction to...

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