Chapter 6 quiz - Review Test Submission Chapter 6 Quiz due...

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Review Test Submission: Chapter 6 Quiz due July 20 by 11:30 p.m. Question 1 Most of your business messages will involve routine requests and responses to requests, which are organized directly. Correct Answer: True Question 2 Which of the following is an effective opening for a routine information request letter? Correct Answer: Please answer the following questions about your Web hosting services. Question 3 In the popular block letter format, which of the following guidelines apply? Correct Answer: Use ragged, unjustified right margins. Question 4 You should use sensitive language in your adjustment letter in case the customer is already upset. Which of these is the best advice? Correct Answer: Don't use negative words (regret, error, failure); do use positive words (hope, achieve, strive). Question 5 Why is the format of a business letter important? Correct Answer: The appearance of a business letter carries a silent message about the sender beyond the printed words.
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