20170433 soumia baiazaiteMIS :1- Please define Enterprise Systems, Supply Chain Management (SCM) systems,CustomerRelationship Management (CRM) systems and Knowledge Management Systems (KMS)SCM :Supply chain management systems help businesses manage relationships with their suppliers.These systems provide information to help suppliers, purchasing firms, distributors, and logisticscompanies share information about orders, production, inventory levels, and delivery of products andservices so that they can source, produce, and deliver goods and services efficiently. SCM systemsincrease firm profitability by lowering the costs of moving and making products and by enablingmanagers to make better decisions about how to organize and schedule sourcing, production, anddistribution.CRM :.Customer relationship management systems focus on coordinating the business processessurrounding a firm's interactions with its customers in sales, marketing, and service to optimizerevenue, customer satisfaction, and customer retention. They consolidate customer data frommultiple sources and communication channels to help firms identify profitable customers, acquire
