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OB Test 1 Study Guide

OB Test 1 Study Guide - Organizational Behavior Test Review...

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e Perceptions/Attention e Reality on & Evaluation-Interpretation -Action l demeanor rs outside of what is expected:: Stupid TAKE FROM BUCKET: ngs or onal Acts e er) der) will lead to performance; high=good, low=bad erformance leads to desired outcomes utcome knowledge, skills, abilities, etc. ts, recognition, promotion, achievement, etc. cio-economic Status, Mental Health, Sexual Orientation ght), Physical Health Status (disabilities) Organizational Behavior Test Review Organizational Behavior: The study of people within an organization. Key Questions to answer: 1. Why do people behave (act) the way they do? 2. How can you manage that behavior? Chapter 4 – Individual Differences Perceptions – The process by which individuals give meaning to their environment Model: Individual Perceptions (Internal): Variables-beliefs, attitudes, moods, values, history, genetics, personality, age, sex, race, ethnicity, etc. Environmental (external): Situation (work), national culture, economy, natural environment, etc. ***People Act Based on Perceptions*** Components: o Attitudes: Mental judgments about ideas o Values: Moral judgments about ideas (Good/Right vs. Bad/Wrong) o Beliefs: Ideas you hold to be true/untrue 3 components (not sure where this goes) 1. Emotional feelings “affect” 2. Cognitive thoughts/opinions 3. Behavioral Intentions may not lead to action Attribution Theory General (2) o df: How we make judgments about behavior Organizational Behavior Exam #1 Page 1
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is it an internal or an external fac tor attributing to the behavior Components (2) o Consensus : What most people do in a situation High (external): similar behavior across people Low (internal): different behavior across people o Consistency : behavior over time High (internal): Same over time Low (external): Different over time o Distinctiveness : behavior over different situations/contexts High (external): different behavior in various situations Low (internal): same behavior in various situations Errors (1) o Fundamental Attribution Error: tend to attribute behaviors internal to that person o Self-serving Bias Error: if we make mistakes ourselves external causes; make good decisions/behaviors internal
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