341 - Perceptual defense Stereotyping Halo effect...

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Model of Interpersonal Conflict Handling Assertive Forcing Collaborating Concern for self Compromising Unassertive Avoiding Accommodating Uncooperative Concern for others Cooperative Negotiations 1. Assess the Situation 2. Establishing the Process Distributive Negotiations Strategy (win-lose) Common win-lose strategies- I want it all, Ultimatums, Good cop, bad cop, Time warp Interpersonal Communication Interpersonal barriers- Personality traits- low- adjustment, sociability, conscientiousness, agreeableness, openness Perceptual errors
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Unformatted text preview: Perceptual defense Stereotyping Halo effect Projection High expectancy Fostering ethical communication through dialogue Dialogue- assertive communication Plus uncovering Constructive feedback- establish trust Make feedback specific rather then general Give feedback when receiver is ready to accept Check validity of feedback Provide feedback on behaviors the receiver can change Dont overwhelm receiver with feedback Types of nonverbal cues Proximity-expressions-relative orientation-contact- eyes...
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341 - Perceptual defense Stereotyping Halo effect...

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