341 - Perceptual defense Stereotyping Halo effect...

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Model of Interpersonal Conflict Handling Assertive Forcing Collaborating Concern for self Compromising Unassertive Avoiding Accommodating Uncooperative Concern for others Cooperative Negotiations 1. Assess the Situation 2. Establishing the Process Distributive Negotiations Strategy (win-lose) Common win-lose strategies- I want it all, Ultimatums, Good cop, bad cop, Time warp Interpersonal Communication Interpersonal barriers- Personality traits- low- adjustment, sociability, conscientiousness, agreeableness, openness Perceptual errors
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Unformatted text preview: Perceptual defense Stereotyping Halo effect Projection High expectancy Fostering ethical communication through dialogue Dialogue- assertive communication Plus uncovering Constructive feedback- establish trust Make feedback specific rather then general Give feedback when receiver is ready to accept Check validity of feedback Provide feedback on behaviors the receiver can change Don’t overwhelm receiver with feedback Types of nonverbal cues Proximity-expressions-relative orientation-contact- eyes...
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This note was uploaded on 04/21/2008 for the course BUS 341 taught by Professor St.lawerence during the Spring '08 term at Rhode Island.

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341 - Perceptual defense Stereotyping Halo effect...

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