MIS Exam Review #1 - Module 4 Basically Half of Chapter 3...

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Module 4 Basically Half of Chapter 3 Know how to contrast and compare automating and informating!! -Automating: Using information systems to do an activity faster, cheaper, and perhaps with more accuracy and/or consistency. Ex: Being able to submit loan applications online rather than in the old manual format -Informating: The ability of technology to provide info about the operation within a firm and/or abut the underlying work process that the system supports. (85) Informating helps to automate a business process and to learn to improve day-to-day activities within the process. Learning Organization vs. Organizational Learning: -Learning Organization: An organization that is skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights. -Organizational Learning: The ability of an organization to learn from past behavior and information, improving as a result. 5 General types of Organizational Strategy: Low-Cost Leadership Strategy : Such as Wal-Mart and Dell, which offers the best prices in its industry on its goods and/or services. Can be focused or overall! - Overall Low-Cost Leadership Strategy : Wal-Mart, offers best cost to a broad range of buyers market wide. - Focused Low-Cost Strategy : Lowest prices for a particular buyer segment of niche. Differentiation Strategy : Porsche, Nordstrom, and IBM do this, by which it tries to provide better products or services than its competitors. - Broad Differentiation Strategy : The Company might aim that differentiation broadly at many different types of customers. - Focused Differentiation Strategy : The Company might focus that differentiation on a particular segment, like Apple did for many years with its focus on high-quality computers for home and educational markets. - Best-Cost Provider Strategy : Which is a middle-of-the-road strategy, in which a company offers products or services of reasonably good quality at competitive prices, like Target does. Porter’s Definition of Competitive Advantage : An organization has competitive advantage whenever it has an edge over rivals in attracting customers and defending against competitive forces. Some sources of competitive advantage include the following: -Having the best-made product on the market -Delivering superior customer service -Achieving lower costs than rivals
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-Having a proprietary manufacturing technology -Having shorter lead times in developing and testing new products -Having a well-known brand name and reputation -Giving customers more value for their money Describe how a Value Chain analysis can be used to identify areas where IS can be used for competitive advantage: In value chain analysis, you first draw the value chain for your organization by fleshing out each of the activities, functions, and processes where value should be added. Next, you determine the costs, and the factors that drive costs or cause them to fluctuate, within each of the areas of your value chain diagram. You then compare your value chain and
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This test prep was uploaded on 04/21/2008 for the course MIS 250 taught by Professor Wells during the Spring '08 term at Washington State University .

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MIS Exam Review #1 - Module 4 Basically Half of Chapter 3...

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