DoxXx 212 .docx - Running head: NURSING LEADERSHIP AND...

Doc Preview
Pages 22
Total views 4
Running head: NURSING LEADERSHIP AND MANAGEMENTNursing Leadership and Management Field Experience Project Proposal Caroline Waweru Western Governors University1
NURSING LEADERSHIP AND MANAGEMENTAttached: -A. Organization Approval Letter -B. Preceptor Agreement Form2
NURSING LEADERSHIP AND MANAGEMENTNursing Leadership and Management Field Experience The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is comprised of data sets, which are used to evaluate the quality of a hospital. Upon review of Winchester Hospital, it was evident that there is a continuing decline in the hospital’s HCAHPS scores. Winchester Hospital is in Winchester, Massachusetts, and is a well-recognized community hospital. With further review into the decline in HCAHPS scores, it was evident that the poor scores were a result of patient dissatisfaction in their hospital experience. With this understanding of the problem within the facility, this registered nurse (RN) will propose a plan to improve the hospitals HCAHPS scores. To do so, the proposal is to start leadership rounding, which will improve patient satisfaction by reassuring them that their needs are met, and as a result, improve HCAHPS scores. Description of Problem Due to the hectic workload in the healthcare facility, there has been a shortage of good and clear communication within the providers, nurses, and patients. Communication problems can result in patient harm, but in this scenario, it is contributing to poor patient satisfaction in their care and resulting in poor satisfaction scores. Lack of communication among the healthcare team, as well as lack of communication between the healthcare team and their patients, is a major barrier to providing quality care for patients and their families. The HCAHPS survey results provide significant evidence to indicate the need to improve the present level of communication between healthcare practitioners, patients, and their caregivers in order to improve the current scores. The primary goal of patient-centered care is to treat the patient’s illness. If a patient is hindered in any way to effectively communicate the reason for their hospital visit, this can affect their length of stay, their ability to receive education regarding their medical conditions, and their3
NURSING LEADERSHIP AND MANAGEMENT ability to access appropriate medical resources to treat the conditions. These communication barriers will likely result in lower HCAHPS scores for that hospital (Dempsey, Wojciechowski, McConville, & Drain, 2014). The lack of communication between the healthcare staff and the patients results in unsatisfactory patient care and, ultimately, the hospital will suffer from the resulting patient outcome. It is the duty of the hospital, as a healthcare center, to look out for the needs of their patients, and moreover, they are also responsible for monitoring the staff work performance and any contributive factors hindering excellence within the care they are providing to their patients. In order to maintain exceptional HCAHPS scores, it is crucial that hospitals do not earn the non-satisfaction of their patients by short staffing or limiting the quality of care.
Course Hero Badge

Want to read all 22 pages?

Previewing 5 of 22 pages Upload your study docs or become a member.
Course Hero Badge

Want to read all 22 pages?

Previewing 5 of 22 pages Upload your study docs or become a member.
Course Hero Badge

End of preview

Want to read all 22 pages? Upload your study docs or become a member.