Cultural Competence - Bronheim Suzanne\"Cultural Competence It All Starts at the Front Desk(n.d n page

Cultural Competence - Bronheim Suzanne"Cultural Competence...

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Bronheim, Suzanne. "Cultural Competence: It All Starts at the Front Desk." (n.d.): n. page. . Web. Cultural Competence is a vital part of any profession. It demonstrates an effort to connect and assist others in a personal way. Allowing clients to see that their culture, background, or linguistics is important for the professionals to understand and address, provides a comfort that clients can appreciate. Suzanne Bronheims article “ Cultural Competence: It all starts at the Front Desk” supports the stride for cultural competence and instructs professionals on how to incorporate it into the workplace. Bronheim suggests that the bulk of family interactions when they visit health care services is at the front desk where they make appointments, are asked about insurance, and ask any questions that they need answered. This is a crucial part of the healthcare process, the front desk represents for the establishment, if they aren’t providing culturally competent service, it back fires on the institution. Although there is no single definition for cultural competence, when asked to define Cultural Competence in their own words T. Cross stated that “Cultural competence is a set of congruent behaviors, attitudes, and
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