Mang 6497 letter

Mang 6497 letter - Our customers are our lifeblood and we...

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February 29, 2008 P.O. Box 11743 Manitowoc, WI 55617 Mr. Angus MacGregor 312 Bay View Road Portland, ME 02175 Dear Mr. MacGregor, Thank you for informing us of your difficulties and troubles you faced while using our “Grille Master” indoor smokeless grill and rotisserie. We are very sorry that our product did not live up to your expectations and did not satisfy your needs. We aware of the situation you face living in a cold climate and you chose to rely on our product. We at Faberware Products of America wants to live up our products and our name. Your case is the first that we have received of its kind and we want to make sure we can please you and your needs. We want to assure you that Faberware Products of America is looking into this problem and we will do all that we can to fix it or take the product off the market.
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Unformatted text preview: Our customers are our lifeblood and we do not intend to put them in any harm or do anything that may cause trouble in their lives. After we receive your defective Grille Master, we will send you a coupon for a new defective-free Grille Master. It will be over-nighted through priority mail so you will receive it as soon as possible and will not miss out on any other grilling opportunities. If you are still displeased with your new Grille Master, please contact me personally and I will refund your money back to you. We want to do all that we can to live up to the Faberware name and reassure you that we have the best product for you. Sincerely, Office of the President Faberware Products of America...
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This note was uploaded on 04/21/2008 for the course MARK 6400 taught by Professor Smith during the Fall '06 term at LSU.

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Mang 6497 letter - Our customers are our lifeblood and we...

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