Chapter Summaries 13-14 - CHAPTER SUMMERIES 13-14 Chapter...

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CHAPTER SUMMERIES 13-14 Chapter Summaries 13-14 OMGT 415 Integrative Supply Chain Management Stephen M. Smith Instructor: Max Van Ausdal
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CHAPTER SUMMERIES 13-14 Chapter 13 Chapter 13 introduces the topic of the importance of integrating processes within an organizations functional areas to include its supply chain partners. We learn that process integration should be considered as a key factor in achieving a successful supply chain management strategy. Chp. 13 Questions: 1. What is training of supply chain partner employee also known as? a. Collaborative education. Chp. 13 pg. 467 2. What key supply chain business process balances customer demand and the firm’s output capabilities? a. Demand management process Chp. 13 pg. 453 3. Customer relationship management provides what? a. The firm with structure for developing and managing customer relationships. Chp 13 pg. 452 4. One of Return management goals are to do what? a. Is to reduce of returns Chp 13 pg. 455 5. True or False? Active RFID tags draw power from an external battery.
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