chapter 5 (6) - 1 QUALITY CULTURE CHANGING HEARTS MINDS AND...

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QUALITY CULTURE: CHANGING HEARTS, MINDS, AND ATTITUDES Chapter 6 6 April 2015 1 Dr. Suleiman alzayed
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Chapter 4 Outline Understanding What A Quality Culture is Quality Culture Defined Quality Culture versus Traditional Culture Activating Cultural Change Changing Leaders To Activate Change 10-Step Process to Establish a Solid foundation for a Quality Culture Countering Resistance to Cultural Changes How to Facilitate Change Steps in the Conversion to Quality Maintaining a Quality Culture 6 April 2015 2
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Understanding What A Quality Culture Is To understand what a quality culture is, we must first understand the idea of organizational culture. An organization’s culture is the everyday display of its underlying values and traditions. It appears in: How employees behave at work What their expectation are of the organization, and each other What is considered normal in terms of how employees manage their jobs. 6 April 2015 3
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Understanding What A Quality Culture Is An organization’s culture has the following elements: 1. Business environment : The environment where an organization needs to operate is a vital factor that determines its culture. Organizations that operate in a very competitive business environment that changes quickly and continually are likely to develop a change-oriented culture. Organizations that operate in a stable market where competition is limited may develop a don’t -rock-the- boat culture. 6 April 2015 4
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Understanding What A Quality Culture IS 2. Organizational values : Describes what the organization thinks is important. An organization’s values are the heart and soul of its culture. 3. Cultural role models: Are employees at any level in the organization who personify the organization’s values. When role models retire or die, they become legends in their organization and when they are still active, they serve as living examples of what the organization wants its employees to be. 6 April 2015 5
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Understanding What A Quality Culture IS 4. Organizational rites, rituals, and customs : Express the organization’s unwritten rules about how things are done. How employees dress, interact with each other, and approach their work are part of this element of organizational culture. 5. Cultural transmitters: Are the vehicles by which an organization’s culture is passed down from generation to generation of employees. The grapevine which is an informal channel of communication in business is an example of a cultural transmitter. grapevine : used to refer to the circulation of rumors and unofficial information. "I'd heard through the grapevine that the business was nearly settled" 6 April 2015 6
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Quality Culture Defined A quality culture is an organizational value system that results in an environment that contributes to the establishment and continual improvement of quality.
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  • Spring '16
  • Dr. Bob
  • Management, Organizational studies, Quality Culture

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