QM Chapter 4-QUALITY MANAGEMENT, ETHICS, AND CORPORATE SOCIAL RESPONSIBILITY

QM Chapter 4-QUALITY MANAGEMENT, ETHICS, AND CORPORATE SOCIAL RESPONSIBILITY

Info icon This preview shows pages 1–8. Sign up to view the full content.

QUALITY MANAGEMENT, ETHICS, AND CORPORATE SOCIAL RESPONSIBILITY Chapter 4 Dr. suleiman alzayed 5 March 2015 1
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Chapter 4 Outline Definition and Overview of Ethics Organizational Factors that contribute to Unethical Behavior Trust and Total Quality Values and Total Quality Integrity and Total Quality Responsibility and Total Quality Manager’s Role in Ethics Organization’s Role In Ethics Handling Ethical Dilemmas Beliefs versus Behavior: Why the Disparity? Making Ethics Tangible and Immediate Corporate Social Responsibility Defined 5 March 2015 2
Image of page 2
Definition and Overview of Ethics Ethics is about doing the right thing within a moral framework. Practical application of morality. The most common barrier to ethical conduct is human nature because people tend to behave according to perceived personal interest. An unfortunate fact of life is that it will often appear that a person’s personal interests are best served-at least in the short run-by an unethical choice. 5 March 2015 3
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

What is ethics? Ethics: a branch of philosophy which is the systematic study of reflective choice (decision problems), of the standards of right and wrong (moral principles) by which it is to be guided, and of the good or bad (consequences) toward which it may ultimately be directed. An ethical problem occurs when you must make a choice among alternative actions and the right choice is not absolutely clear. Often that choice affects the well-being of other persons. 5 March 2015 4
Image of page 4
Why are ethics so important? Business operations require trust. Consider the millions of business transactions that take place daily that require mutual trust. Would you go to a job if you didn’t trust your employer to compensate you? How many people would shop on the Web if they didn’t trust that their financial information would be secure? 5 March 2015 5
Image of page 5

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Definition and Overview of Ethics Factors that contribute to this type of wrong perception include greed, impatience, ego, fear, expedience, ambition, and need. For example: Driven by greed , a CEO might decide to deliver a large lot of manufactured goods he knows are defective. Driven by ego , a person might claim credit for superior work that was actually performed by someone else. Driven by impatience, a person might push his employees to perform a job in an unsafe manner that could lead to accidents or injures. 5 March 2015 6
Image of page 6
Definition and Overview of Ethics When deciding what is right and wrong in a given situation, it is often essential to separate the choice from the justifying (mitigating) circumstances that has an affect on making it. These extenuating circumstances can create what is known as a gray area around a given choice.
Image of page 7

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 8
This is the end of the preview. Sign up to access the rest of the document.
  • Spring '16
  • Dr. Bob
  • Ethics , Role In Ethics

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern