Quality Management_syllabus 2014-2015 - Princess Sumaya...

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1 Princess Sumaya University for Technology The King Talal Faculty for Business and Technology Department of Business Administration & E-Marketing 1. Course Information Second Semester 2014/2015 Course ID: 33322 Quality Management Prerequisites 33123 Course Type Department requirement / Mandatory for Business students Department requirement / Mandatory for MIS students Credit Hours 3 hours Level 3 rd Year Course Schedule Section 2: Mon/ Wed. 15: 3 0-1 7 :00 Course Location Section 2 Room # 922 Textbook Goetsch, D.L. and Davis, S. (2013). Quality Management for Organizational Excellence: Introduction to Total Quality , 7th edition, Pearson USA. International Edition. References 1. Evans, (2010), Quality Management, Organization, and Strategy , 6 th edition, South Western College, International Edition. 2. Oakland (2014), Total Quality and Operational Excellence: Text with Cases , 4 th edition, Routledge. 3. Summers, Donaa (2010). Quality 5 th edition, Pearson USA. 4. Foster, Thomas (2010). Managing Quality integration the supply chain. 4 th edition, Pearson USA. Instructor Name: Suleiman Alzayed Email: [email protected] Office Hours Teaching Assistant N/A 2. Course Description This course will cover the key principles of quality management: customer focus, continuous improvement, employee involvement, and process improvement. The course will also cover the different ways that quality can be improved and the main tools that can be used to monitor and control quality in organizations. This course will also examine the skills and knowledge that are necessary to implement a successful TQM program.
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2 3. Course Objectives/ Educational Aims
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