DEFENSIVE CUSTOMER BY DAMASO - The Different Types of...

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The Different Types of Difficult Customers Simple strategies for working effectively with difficult customers
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Presented by: Jason B. Damaso
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Y A V I S Customers we like to work with… Y oung A ttractive V erbal I ntelligent S uccessful
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We like to work with customers who…… Want to be helped, Who make our work feel worthwhile, Who we feel we are helping, Who verbalize their appreciation of us.
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Customers are labeled “difficult” when... We do not feel our helping is effective, When they are not being cooperative, When they do not seem to want our help,
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  • Fall '16
  • Webster's Dictionary, Merriam Webster, Merriam-Webster, Noah Webster

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