HANDLING CUSTOMER IN EXTRA-ORDINARY SITUATIONS BY FERNANDEZ

HANDLING CUSTOMER IN EXTRA-ORDINARY SITUATIONS BY FERNANDEZ...

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HANDLING CUSTOMERS IN EXTRAORDINARY SITUATIONS PATRICIA R. FERNANDEZ
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Four types of difficult customers
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Mr. “I want it right now” customer
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This is the kind of customer who doesn’t care about the fact that something is not available or can’t be done at the moment. He can’t imagine you don’t have some features or service .
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Mr. “Complainer” customer
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This customer type doesn’t have to be a mean or angry customer, like Mr. “I want it right now”. But he surely has an issue with accepting the answer he doesn’t like. The arguments don’t get to hm. He is convinced of being right and it’s almost impossible to change his beliefs .
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Mr. “I know better” customer
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If you give him resources and space to think about it, maybe he will notice he was wrong. And he wouldn’t have to admit it to you directly. Since it’s hard for people to admit it to you directly. Since it’s hard for people to admit that they’re wrong, imagine how hard it is for Mr. “I know better.”
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Mr. “Lazy” customer
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Laziness is just a habit. It
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  • Fall '16
  • 2007 singles, Debut singles, 2008 singles, PATRICIA R

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