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BSBCUS501 Manage quality customer service.pdf - BSBCUS501...

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ILSC Business College:BSBCUS501 AssessmentVersion 2.1017Page 1 of 17BSBCUS501 Manage qualitycustomer serviceASSESSMENT COVER SHEETStudent IDStudent NameFirst Name:Last Name:Student’s declaration:By submitting this assessment, you are acknowledging and agreeing to the following conditions:Please check each item in the box, if you agree.I have read and understood the details of the assessment.I have been informed of the conditions of the assessment and the appeals process andunderstand I may appeal if I believe the assessment is not equitable, fair or just.I agree to participate in this assessment, and I am ready to be assessed.I declare that the attached is my own work or in collaboration with other members of a groupas required.I have acknowledged all sources where appropriate in accordance with ILSC’s AcademicIntegrity Policy, and I believe other group members have done the same.Submitting your assessment:Complete all assessment tasks, save, and upload in Moodle for grading. Pleaseview the videos on submitting work through Moodle in the FAQ section of your VET Orientation course. CheckMoodle grades and feedback on your submission. You will receive an email notification when your assessmenthas been graded.Assessor’s acknowledgement:Please verify each of the following principles of assessment by placing a tick in each box. Refer to theassessor's handbook for further information if required.Authentic: The assessor is assured that the evidence presented for assessment is the learner’sown work.Valid:The assessor is assured that the learner has the skills, knowledge and attributes asdescribed in the module or unit of competency and associated assessment requirements.Current:The assessor is assured that the assessment evidence demonstrates currentcompetency. This requires the assessment evidence to be from the present or the very recentpast.Sufficient:The assessor is assured that the quality, quantity and relevance of the assessmentevidence enable a judgement to be made of a learner’s competency.
ILSC Business College:BSBCUS501 AssessmentVersion 2.1017Page 2 of 17How to work through your assessmentYour assessment is designed to assess your performance of competency for the unitBSBCUS501Manage quality customer service, Release 2.Your assessor will help you fully understandassessment requirements for this unit.The features of this assessment are detailed in the following table.Features of theassessmentresourceExplanationAssessmentinformation andscopeThis unit describes the skills and knowledge required to developstrategies to manage organisational systems that ensure products andservices are delivered and maintained to standards agreed by theorganisation.The key outcomes are:§Plan to meet internal and external customer requirements§Ensure delivery of quality products and services§Monitor, adjust and review customer serviceAssessmentoverviewTo demonstrate competency, you must successfully complete allassessment tasks.

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