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CHAPTER 7 - CHAPTER 7 Management is the process used to...

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CHAPTER 7: Management: is the process used to accomplish organizational goals through - Planning: you have to know what you’re doing. - Organizing: if you organize things right you can be more efficient. - Leading/ directing - Controlling (people & organizational resources) o Establishing performance standards o Monitoring actual performance o Comparing performance to those standards o Taking necessary corrective action A. Types of Planning: a. Strategic planning: Broad, long-range goal-setting by top managers b. Tactical planning: Specific, short-range objective-setting by lower managers c. Operational planning: Setting work standards and schedules d. Contingency planning: Backup plans in case primary plans fail (shock victims vs. physically injured) B. Management and Diversity a. Having diversity in society is a social (and ethical) issue. b. Having diversity in the work place is a business issue that has to do with success and profit C. Leadership styles: a. Autocratic: someone who decides and tells people what to do (1950s) hardcore. w/out consulting others
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