Exam 2 - study guide - topics

Exam 2 - study guide - topics - best lower conflict Focus...

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Exam 2 study guide. 6,7,8 15 mult choice, 5 short answer (5) 1. Know weather a question is a question of fact, value, definition, and policy. 2. Various status: ascribed and attained, know what they mean. 3. 4 stages of conformity: reason, seduce, coerce, isolate. 4. Organizations that attract dependant followers: What kinds of organizations? a. Assembly jobs in factories b. Cults and religions c. Military individuals 5. 5 kinds of power: coercive, reward, legitimate, referent, and expert. Define. 6. Which kind of leadership works best with a follower who is mature, responsible, and very skilled? (Blanchard model) 7. Levels of initiative: a. Sit around wait to be told b. Be ready to act 8. Incrementalism* understand what that means. Political intervention makes change move along slowly. 9. Problem Solving Tools: a. Kepner Tragoe b. Tacit bargaining c. Fish bone d. Reflective thinking 10. Define polarization: fight vs. flight 11. Symptoms of groupthink: See Notes a. Illusion on invulnerability 12. Reflective thinking process. 13. How do you
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Unformatted text preview: best lower conflict? Focus on interest, not positions Short answers 1. compete, compromise, collaborate, accommodate, and avoid. NEED 5 a. compete – competing for a job, bullhead b. compromise – finding middle ground c. collaborate – 2 heads are better than 1 d. accommodate – letting someone else get their way e. avoid – walking away 2. Describe your particular leadership style, and a. what kind of follower would appreciate that style b. what kind of follower would resent that style 3. What is principal negotiation: explain steps of it. Separate people from the conflict Focus on interest not position Invent opportunities for mutual gain Seek objective criteria 4. Avoidance: Discuss difference between active, passive and responsive a. Active – don’t ask don’t tell b. Passive – walk away c. Responsive – say something and interact with the person. 5. Difference between centralized and decentralized communication: communication network...
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Exam 2 - study guide - topics - best lower conflict Focus...

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