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BSBMGT517: Manage Operational PlanAssessment Task 1- Case StudyTask-1: Operational PlanThe Office Assistant‘The Office Assistant’ is a retail store that sells office products and services. The company has 25stores around Australia.Key products include:office suppliesink and toner needselectrical equipmentOffice furniture.Key services include:photocopyingprintingequipment hirePackaging and posting services.Business planThe organization has a strategic objective to grow the services component of their business in the next twelve months. Their objective is to increase services sales by 10% by 30 June 201X.The senior management team has advised all store managers that they are responsible for developing and implementing an operational plan that will deliver this increase in sales for their store.The business has advised the store managers that they must complete an operational plan to achieve sales growth of 10% and submit this plan for approval before implementing.Objectives
To increase sales by 10% by 30thJune 2017, expand the service provided by including graphic design servicesTo purchase additional equipment and tools required by each stores; additional printer, photocopier to increase the salesTo increase delivery capacity through the acquisition of and delivery van required with the increased sales To create additional space for the new equipment through reorganization of fixtures and fitting within each store To develop multi-skilling of current retail product staff to include service knowledgeTo increase sales capacity by recruiting 6 full time equivalent sales staff at the stores.Toincrease sales capacity by recruiting 4 Graphic Designer full time equivalent sales staff at the storesTo provide exceptional product and service quality through providing training to the newly recruited employees.
Objective Strategy Deliverables Person responsibleTimeline Resources KPI’sTo increase sales by 10% by 30th June 2017, expand the service provided by including graphic design servicesDevelop a plan and implementation of the graphic design service toincrease sales in the storesGraphic design serviceStore Manager30thJune 2017In 25 stores around AustraliaService sales increased by 10% by 30th June 2017To purchase additionalequipment and tools required by each stores; additional printer, photocopier toincrease the salesBy obtaining quotations from suppliers and purchase the additional printer and photocopy machines.Printers and Photocopy Machine, Printing and Photocopy serviceStore Manager15thAugust 2016In 25 stores around AustraliaAll printers and photocopy machines are installed by 16thAugust 2016To increase delivery capacity through the acquisition of and delivery van required with the increased salesBy obtaining quotations from suppliers and purchase the delivery vanDelivery Van and Delivery serviceStore Manager31stAugust 2016In 25 stores around AustraliaDelivery van