BSBMGT517 - Assignment 1 - BSBMGT517 Manage Operational...

BSBMGT517: Manage Operational Plan
Assessment Task 1- Case Study
Task-1: Operational Plan
The Office Assistant
‘The Office Assistant’ is a retail store that sells office products and services. The company has 25
stores around Australia.
Key products include:
 office supplies
 ink and toner needs
 electrical equipment
 Office furniture.
Key services include:
 photocopying
 printing
 equipment hire
 Packaging and posting services.
Business plan
 The organization has a strategic objective to grow the services component of their
business in the next twelve months. Their objective is to increase services sales by
10% by 30 June 201X.
 The senior management team has advised all store managers that they are responsible
for developing and implementing an operational plan that will deliver this increase in
sales for their store.
 The business has advised the store managers that they must complete an operational
plan to achieve sales growth of 10% and submit this plan for approval before
implementing.
Objectives

 To increase sales by 10% by 30 th June 2017, expand the service provided by including
graphic design services
 To purchase additional equipment and tools required by each stores; additional printer,
photocopier to increase the sales
 To increase delivery capacity through the acquisition of and delivery van required with
the increased sales
 To create additional space for the new equipment through reorganization of fixtures and
fitting within each store
 To develop multi-skilling of current retail product staff to include service knowledge
 To increase sales capacity by recruiting 6 full time equivalent sales staff at the stores.
 To increase sales capacity by recruiting 4 Graphic Designer full time equivalent sales
staff at the stores
 To provide exceptional product and service quality through providing training to the
newly recruited employees.

Objective Strategy Deliverable
s
Person
responsible
Timeline Resources KPI’s
To increase sales by
10% by 30th June
2017, expand the
service provided by
including graphic
design services
Develop a plan and
implementation of the
graphic design service to
increase sales in the
stores
Graphic
design service
Store Manager 30 th June 2017 In 25 stores
around
Australia
Service sales
increased by
10% by 30th
June 2017
To purchase additional
equipment and tools
required by each
stores; additional
printer, photocopier to
increase the sales
By obtaining quotations
from suppliers and
purchase the additional
printer and photocopy
machines.
Printers and
Photocopy
Machine,
Printing and
Photocopy
service
Store Manager 15 th August 2016 In 25 stores
around
Australia
All printers and
photocopy
machines are
installed by 16
th
August 2016
To increase delivery
capacity through the
acquisition of and
delivery van required
with the increased
sales
By obtaining quotations
from suppliers and
purchase the delivery
van
Delivery Van
and Delivery
service
Store Manager 31 st August 2016 In 25 stores
around
Australia
Delivery van